Refund policy

At HOSANNA, we strive to provide high-quality apparel and a great shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the date your order is delivered.

To be eligible for a return, the item must:

• Be unused, unworn, and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be returned in its original packaging (where possible).
• Be accompanied by proof of purchase or order confirmation.

Items returned that do not meet these conditions may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

• Products that have been worn, washed, altered, or damaged after delivery.
• Items purchased during clearance, final sale, or promotional sales (unless damaged or defective).
• Gift cards.
  

Exchanges

We offer exchanges for:

• Incorrect size received.
• Defective or damaged products.
• Incorrect item delivered.

Exchange requests must be submitted within 7 days of delivery.

If the requested size is unavailable, we may offer store credit or a refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photos of the product.
• Photos of the packaging (if applicable).

We will review the request and arrange a replacement, exchange, or refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to the original payment method.
• Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product received is defective.
• The wrong item was shipped.
• The product was damaged during transit.

We recommend using a trackable shipping service for all returns.

Order Cancellation

Orders may be cancelled within 12 hours of placement if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

How to Initiate a Return

To request a return, exchange, or refund, please contact us with the following information:

• Full Name
• Order Number
• Reason for Return
• Photos (if applicable)

Email: thehosannafashion@gmail.com
Phone: +91 6282031296
Business Name: HOSANNA

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

HOSANNA
Email: thehosannafashion@gmail.com

Phone: +91 6282031296