Shipping policy

Thank you for shopping with HOSANNA. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how we process and ship your orders.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, sales events, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email or message containing tracking details (where available).

Shipping Coverage

HOSANNA currently ships across India.

For international shipping inquiries, please contact us before placing your order.

Estimated Delivery Times

Estimated delivery times may vary depending on your location:

  • Kerala: 2–5 business days
  • South India: 3–7 business days
  • Rest of India: 4–10 business days
  • Remote or rural locations: 5–12 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, HOSANNA may offer free shipping promotions, which will be clearly communicated on the website.

Order Tracking

If tracking is available for your shipment, you will receive tracking information once your order has been dispatched.

Customers are responsible for providing accurate shipping information during checkout.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our control

HOSANNA is not responsible for delays caused by third-party courier partners.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

If an order cannot be delivered due to incorrect or incomplete address information provided by the customer:

  • Additional shipping charges may apply for re-delivery.
  • Delivery delays may occur.
  • Refunds may not be available for shipping fees already incurred.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date.

To help us investigate the issue, please provide:

  • Your order number
  • Photos of the package and product (if damaged)
  • Any relevant delivery information

We will work with our shipping partners to resolve the matter as quickly as possible.

Failed Delivery Attempts

If a delivery attempt is unsuccessful because the recipient is unavailable or unreachable:

  • The courier may attempt re-delivery.
  • The package may be returned to us.
  • Additional shipping charges may apply for re-shipment.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

HOSANNA

Email: thehosannafashion@gmail.com

Phone: +91 6282031296

Business Address:
Puthenpurackal (H)
Pakkanjikadu, Cherupuzha PO
Kannur, Kerala, India